Heart & Sole

Heart & Sole
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Privacy Policy

1. Introduction

Heart & Sole is committed to protecting your privacy and handling your personal data with care, transparency and integrity.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us regarding our services.

For any questions regarding this policy, please contact:

📧 welcome@heartandsolewsm.co.uk

2. Who We Are

Heart & Sole provides holistic therapy services including reflexology and kinesiology in Weston-super-Mare.

For the purposes of UK data protection law (UK GDPR), Heart & Sole is the “data controller” of your personal data.

3. What Information We Collect

We may collect and process the following information:

Information You Provide Directly

  • Name

  • Email address

  • Phone number (if provided)

  • Information submitted via contact forms

  • Appointment booking details

Health Information

If you book a session, we may collect relevant health and wellbeing information through consultation forms. This is classified as special category data and is handled with strict confidentiality.

Website Usage Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies (see Cookie section below)

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Manage appointments

  • Provide therapy services

  • Maintain client records

  • Improve our website

  • Comply with legal or regulatory requirements

We do not sell, rent or share your data with third parties for marketing purposes.

5. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Consent (when you submit forms or agree to treatment)

  • Contract (to provide booked services)

  • Legitimate interest (to respond to enquiries and manage the business)

  • Legal obligation (record keeping where required)

Special category health data is processed only with your explicit consent.

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Secure email systems

  • Password-protected devices

  • Secure storage of consultation forms

  • Limited access to personal information

Your data is retained only for as long as necessary to fulfil its purpose or meet legal obligations.

7. Sharing of Information

Your information will not be shared with third parties except:

  • Where required by law

  • If necessary to protect safety

  • With your explicit consent

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:
📧 welcome@heartandsolewsm.co.uk

9. Cookies

This website may use cookies to improve user experience and analyse website traffic.

You can adjust your browser settings to refuse cookies if you prefer.

10. Changes to This Policy

Heart & Sole may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.